Returns

We care about YOU and customer service is our #1 priority.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Policy:

We are happy to accept returns.  We accept returns of orders within 7 days of the date the order was shipped.

Sale Items:

Products in the Sale Collection marked as "Sale" are non refundable, however they are eligible for exchange or store credit only.  Please feel free to reach out to us at info@TIIULA.com if you need additional measurements before purchasing.

Store credit does not expire.

Return Condition:

Defective items must be reported within 2 days after item delivery date.

Please note that items must be returned in the same condition as received without any marks or stains, unwashed and unworn.  We reserve the right to refuse returns that shows any signs of wear or stains.

Due to hygiene concerns the following items can not be returned:  Bodysuits, Bralettes, Hats, Earrings, Handbags and Fragrances.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund or store credit will emailed to you within a few days. Returns will be refunded to original form of payment minus shipping from original order.  Store credit minus shipping from original order will be issued in the form of an e-gift card.

Late or missing refunds
If you haven’t received your store credit yet, first check your emails again.
If you still have not received your refund yet, please contact us at info@TIIULA.com

Shipping
To return your product, please mail your product to:  

TIIU

PO Box 231045

Encinitas, CA 92023-1045, United States 

Please note:  You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.  The amount of refund or store credit is only for the item(s) purchased and does not include the shipping from original order.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.